FAQ

We specialize in helping Airbnb owners dispute wrongful decisions related to reviews, damages, and cancellations. We represent owners by submitting necessary documents and negotiating with Airbnb on their behalf based on the provided information.

Our current success rate is 95%. We strive to achieve the best outcomes for our clients.

We operate on a no-win, no-fee basis. If we are unsuccessful in your case, you pay nothing. If we win, our fee is 35% of the recovered amount.

No, we are not legal consultants. We cannot provide legal advice or audit the information you submit. Our role is to represent you in disputes with Airbnb using the documentation and information you provide.

To get started, simply contact us with the details of your dispute. We will review your case and guide you through the necessary steps to proceed.

We can assist with disputes related to:

• Wrongful reviews
• Damage claims
• Wrongful cancellations

The length of the dispute process can vary depending on the complexity of the case and Airbnb’s response time. We aim to resolve cases as efficiently as possible.

You will need to provide all relevant documentation and details related to your dispute. This may include:

• Communication with guests (messages, emails)
• Photos of damages
• Videos showing the condition of the property
• Receipts or invoices for repairs
• Any other pertinent information

Absolutely not. We won’t touch any of your listing settings. Our focus is solely on handling your damage claim effectively.

You will receive a confirmation email once your claim is submitted successfully. Our team will review your submission and contact you within 24 hours.

If you have any additional questions or need further information, please feel free to contact us.