Blog

The Situation: A San Francisco Airbnb host recently encountered an issue with a guest who caused damage to their property. During the stay, the guest scratched the walls in several rooms, leaving noticeable marks that required professional repair. The host, concerned about maintaining the property’s high standards, promptly filed a damage claim with Airbnb. However, despite providing detailed descriptions and ...

The Situation: A host in Daly City, California, encountered a severe issue when an Airbnb guest drove into their property’s garage door gate without braking, causing extensive damage. The garage door gate, which was custom-made, required a lengthy and costly repair process. To make matters worse, the guest claimed that the gate was defective, leading Airbnb to delay the claim ...

The Situation: A host in North Carolina faced a frustrating situation when a guest damaged the door of a washing machine in their rental property. The guest had attempted to open the washer door before the cleaning cycle was complete, causing the door to jam and rendering the machine unusable. Concerned about the potential cost of repairs or replacement, the ...

The Situation: A New York Airbnb host encountered a challenging situation when a guest accidentally stained a sofa in their rental property. The stain was significant and required professional cleaning beyond the usual turnover service. The host, concerned about the impact on the property’s appearance and future guest experiences, filed a damage claim with Airbnb. However, Airbnb responded that the ...